Refund Policy

Digital Products are downloadable files that are delivered immediately after payment and cannot be returned. For that reason, all sales of Digital Products are final and non-refundable once the product has been delivered, including where you have changed your mind or bought the product by mistake.

The only exceptions are duplicate payments (Section 2), failed delivery (Section 3), defective or incorrect files (Section 4), and any refund you are entitled to by law (Section 7). Please read the product description carefully before you buy.

If you are charged more than once for the same order, contact us with the details of each charge. Once we have confirmed the duplicate, the extra payment will be refunded in full.

If you have paid for a Digital Product and have not received it, first check your spam or junk folder and confirm that the email address you gave at checkout was correct. If you still cannot find it, contact us and we will send it again.

If we are unable to deliver the Digital Product to you, you are entitled to a full refund.

If the file you receive is corrupted, incomplete, will not open in the format stated on the product page, or is materially different from its description, let us know and describe the problem. We will send you a working replacement, or refund you in full if you prefer or if we cannot fix the problem.

Digital Products are normally delivered straight after payment, so there is usually no period between purchase and delivery in which an order can be cancelled, and Section 1 applies once the product has been delivered.

Refunds made under Sections 2 to 4 or Section 7 are returned to the original payment method through the payment provider that processed your purchase. The time taken for the money to appear in your account depends on your bank or card issuer and is outside our control.

Where a purchase was processed by a third-party reseller or merchant of record, that provider issues the refund and its own buyer terms also apply. The provider is identified at checkout and on your receipt.

Depending on where you live, consumer protection law may give you rights in relation to digital content, including rights to a remedy if it is faulty or not as described, and in some places a right to withdraw from a purchase. Nothing in this Policy limits or excludes any right that you have under the law that applies to you and that cannot lawfully be limited or excluded.

For help with a Digital Product, or to report a duplicate payment, failed delivery, or defective file, contact us with the email address used for the purchase and your order or receipt reference:

Old Delhi Food Tours
Email: hello@olddelhifoodtours.com
Phone / WhatsApp: +91-96435-26770